Average Reviews:
(More customer reviews)This product had a tweeter stop working for me a short while into the warranty period. I called Infinity corp. and they stated that I had to make a claim through the dealer I bought the system from, in this case it was E & B Electronics. As ridiculous as this sounds I tried it. The guy that answered the phone at E&B told me there is no way they will stand behind the product I bought from them. Then the guy actually tells me "We are not even an authorized dealer, we are just a store that sells a lot of different stuff." UNBELEIVABLE!! Did you know that Amazon apparently sells (through third-party partners like E&B Electronics) grey-market electronics, for which the manufacturer will not honor the stated warranty? I would not have believed this. When Amazon customer assistance did a three way call (which amazon wisely recorded) with me quietly listening to try to resolve this with the dealer, they ranted on at the Amazon representative, and told him to not "even to try to get a word in edgewise, because I can go on like this all day", then he abruptly hung up. The Amazon representative was as shocked at this display of unprofessional treatment towards the company that directs thousands of dollars of sales to them as I was.
In closing, I would highly recommend nobody buy any Infinity product from E&B Electronics as the warranty is not valid, and you will have no recourse if anything goes wrong with your expensive purchase. Stay away from these two companies.
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